By Workflow

Patient Payment Collection

Collect patient payments and financial agreements digitally

Patient payment collection is one of the most challenging aspects of healthcare administration. Between deposits, deductibles, coinsurance, and self-pay balances, practices struggle to collect what they are owed at the time of service. Paper financial agreements get lost, payment conversations are awkward at the front desk, and outstanding balances linger for months. Formisoft transforms payment collection into a digital-first, patient-friendly process.

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Formisoft enables practices to collect financial agreements, payment authorizations, and payments as part of the intake workflow. Before a patient arrives, they can review and sign financial agreements, acknowledge their payment responsibility, set up payment plans, and provide payment method information. Good faith estimates for self-pay patients can be delivered digitally with an integrated acknowledgment and signature, ensuring No Surprises Act compliance.

The payment workflow integrates with Stripe for secure processing, allowing practices to collect deposits, fees, and balances through secure online forms. Patients can save payment methods on file for future charges. For practices offering payment plans, patients can review terms and authorize recurring payments digitally. This proactive approach leads to significantly higher collection rates and fewer billing disputes.

How it works

Step 1 of 4

Financial forms included in intake

Payment-related forms are automatically added to the intake sequence based on visit type and insurance status

Step 2 of 4

Patient reviews financial responsibility

Patients see their estimated costs, review financial agreements, and acknowledge payment policies

Step 3 of 4

Payment method collected

Secure payment forms capture card information or set up payment plan authorizations via Stripe

Step 4 of 4

Payment processed or scheduled

Payments are collected upfront or payment plans are activated with automatic recurring charges

Key features

Everything you need for patient payment collection, built into the platform.

Digital Financial Agreements

Patients review and e-sign financial responsibility agreements before their visit, reducing billing confusion.

Good Faith Estimates

Deliver No Surprises Act-compliant cost estimates to self-pay patients with digital acknowledgment and signature.

Secure Payment Processing

Collect deposits, fees, and balances through PCI-compliant payment forms powered by Stripe.

Payment Plan Authorization

Patients can review and authorize recurring payment plans with clear terms, reducing accounts receivable.

Card on File Collection

Securely store payment methods for future charges, reducing front desk collection conversations.

Pre-Visit Cost Transparency

Share estimated costs before the appointment so patients arrive informed and prepared to pay.

Automated Payment Reminders

Send automated reminders for outstanding balances with secure payment links included in each message.

Expected results

35%

Higher collection rate

50%

Less time in accounts receivable

90%

Financial agreement completion

Ideal for

Self-pay practices

High-deductible patient populations

Surgical centers

Dental practices

Med spas and cosmetic clinics

Recommended templates

Start with a pre-built template and customize it for your practice.

Financial Agreement Payment Plan Agreement Good Faith Estimate Insurance Verification Patient Demographics

Frequently asked questions

How does Formisoft handle payment processing?

Formisoft integrates with Stripe for secure, PCI-compliant payment processing. Payments can be one-time charges or set up as recurring payment plans.

Can we collect payments before the patient arrives?

Yes. When you include payment forms in the pre-visit intake sequence, patients can pay before arriving.

How does the Good Faith Estimate feature work?

Formisoft delivers a digital Good Faith Estimate that itemizes expected charges. Patients review, acknowledge, and sign electronically, meeting No Surprises Act requirements.

Can patients set up payment plans through the forms?

Yes. Payment plan forms present the balance, monthly amount, and terms. Patients authorize recurring charges with their payment method and e-signature.

Workflow

Ready to streamline your intake?

Start with a template, customize with the AI builder, and go live today. Every feature is already built into Formisoft.